By submitting a support ticket, you agree to the following guidelines and terms:

• Scope of Support: Support is strictly provided for license activation, software deployment, functional bug resolution, and official routing configurations for DivineMatrix. We do not provide generalized IT support or operating system troubleshooting.

• Response Windows: We are a dedicated independent development team. Tickets are systematically triaged by severity. Critical registration or licensing blocks take maximum priority, while standard technical tickets and feature requests are addressed sequentially.

• Safe Coding & Security Environment: DivineMatrix v1.0 is engineered as a clean, highly secure, and lightweight environment. We guarantee a total absence of tracking telemetry or background spyware. To protect your studio infrastructure, we explicitly request that you never transmit passwords, server credentials, or unencrypted licensing data within an open text support ticket.

• Fair Use & Community Conduct: We build tools from one composer to another with deep mutual respect. Any form of communication containing abusive language, harassment, or hostile conduct toward our engineering team will result in the immediate closure of your ticket and potential suspension of account services.

1. Free Lifetime Patches & Point Releases (v1.x)

Your purchase of DivineMatrix v1.0 includes lifetime access to all minor version updates (v1.1, v1.2, etc.), compatibility hotfixes, and stability patches completely free of charge. If an operating system update or host DAW update requires a code adjustment to keep v1.x running perfectly, we will provide that fix at no extra cost.

2. Major Upgrades (v2.0+) & Fair Discount Pricing

Major foundational leaps in architecture or massive feature expansions (such as a complete UI rebuild or introducing entirely new core DSP engines) will be released as new major versions (e.g., v2.0).

• Never Forced: Upgrading is entirely optional. Your v1.x license will remain active and fully functional permanently.

• Loyalty Discount: Existing licensed users will always be offered a heavily discounted upgrade path (typically 50% off the retail price) to transition to the new major version if and when they choose to.

3. The 90-Day Grace Period Guarantee

We believe in absolute fairness. If we release a major upgrade (v2.0) within 90 days of your original purchase of the previous version (v1.x), your license will be automatically upgraded to the new major version completely free of charge. You will never have to worry about buying at the “wrong time.”